Please find our Covid-19 visitors Policies here:

Our Coronavirus Policy is here: HS15-Coronavirus Policy and Procedure – Updated 5th January 2022

Our Visitors Policy is here:CC126-Re-Opening to Visitors During COVID-19 Policy and Procedure – Update 4th January 2022

Outside Visits Policy is here:CC180-Visiting Out of Care Homes Policy and Procedure – Updated 4th January 2022

For our Covid-19 update archives, please Click here

Our latest COVID-19 UPDATE:

Update: 5th January 2o22

Unfortunately, we are currently closed to visitors. If you are a relative of one of our residents, please call the Home for further details. We are doing everything we can to keep our residents connected with their loved-ones.

Ways in which we are keeping communication open are:

• telephone calls
• video calls
• newsletters
• weekly activity timetable (posted on the website every Friday)
• emails, letters, cards or photographs

If you would like to arrange a video call with your friend or family member call us on 01275 873 129.

We will continue to update relatives by email as and when the visiting restrictions change.

Update: 17th December 2021 

We have been reliably informed that COVID cases are increasing in the Clevedon area and there are already cases in some care homes locally (not us, touch wood)

As such, we wanted to let you know that all residents who are going out to families over Christmas, will be asked to stay in their rooms for 7 days after they have been out.  They will then have a PCR on Day 2 and daily LFD testing.  We are concerned that the risk of contracting the new variant is on the increase, but we still want to ensure Residents spend time with their loved ones over Christmas.

For full details about residents going out for visits over the Christmas period, please click here: OUTSIDE VISITS OVER THE CHRISTMAS PERIOD 2021

If you have not yet had your booster, we strongly recommend that you get it as soon as possible as we have been informed by the local surgery that the only thing that is protecting care home residents is the booster vaccine.  There are some walk-in clinics running in Portishead over the weekend:

Saturday 18^th December:                    09.00- 18.00 (Harbourside Family Practice, Portishead) 18+ Moderna

Sunday 19^th December:                       09.00- 18.00 (Harbourside Family Practice, Portishead) 18+ Moderna

Harbourside Family Practice, Marina Healthcare Centre, 2 Haven View, Portishead, Bristol BS20 7QA

Or you can find them using this link: www.grabajab.net

As you are aware visiting guidance for care homes was amended with effect from 14^th December 2021.  The main points that affect us are:

• Only 3 nominated visitors allowed per resident.
• You must have a negative LFD on the day you visit.
• Should you wish to be considered to be an ‘Essential Care Giver’ then you would need to do a PCR once a week and LFD’s 3 times per week.   Government guidance recognises that residents can have support and companionship from a relative/friend even when a care home is in lockdown or during periods of isolation.  Essential Caregivers may provide companionship or emotional support, carry out personal care tasks with the resident – such as support to eat – or it may be that their presence during care tasks carried out by staff is beneficial to the resident’s wellbeing (for example by helping to relieve distress). Closer engagement/interaction and touch can be vital to ensure wellbeing.  When providing direct personal care, Essential Caregivers will be subject to the same testing regime, PPE arrangements and infection prevention and control (IPC) measures as staff.
• An Essential Care Giver would be in addition to the 3 nominated visitors.

We would politely ask that all visitors book their visits in as we may have to limit the number of visits per day if the COVID situation get worse.

In addition to email/text confirmation of a negative LFD, we are now also able to accept proof in the form of a date-stamped photo of the cartridge.  Please do not bring the actual cartridge in with you due to infection control concerns.

Please do not come to visit if you have any signs / symptoms of any infectious diseases including colds, flu, norovirus etc.

The fully updated guidance is now available to read on the government website using the following link: Guidance on care home visiting – GOV.UK (www.gov.uk)

Update: December 2021

Following Government guidance, you can now book visits with your loved ones within the home. Please call 01275 873 129 to book. You will be required to show a negative LFD test result from a test done on the day of the visit. Staff will need to see a copy of the text or email showing the result. We will also take your temperature and ask if you have any Coronavirus symptoms.

Our unique identifier number for recording your result is: 10090843

The link to the Government website to register LFD tests is:  Report a COVID-19 rapid lateral flow test result – GOV.UK (www.gov.uk)

ADDITIONAL INFORMATION – COVID-19

To read the ‘Care Homes LFD Self Testing Guidance’ from the Government, please click here: care-home-lfd-self-test-guidance-v04-02_2